FAQs

No!

Paying invoices is definitely at the core of the service, however, a good Plan Manager should be a valuable resource for Capacity Building for the Participants using their service.

A good Plan Manager should;

* Assist participants to connect with service providers if required

* Provide guidance/advice to participants regarding services and products, including pricing and charges

* Provide additional safeguards and protection for participants to ensure compliance with pricing guidelines

* A Plan Manager, like any other service provider, should seek to continuously improve their service by ensuring they always listen and respond to
feedback from participants and stakeholders, there should be a clear path for feedback and mechanisms to ensure improvements are implemented

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The way the NDIS is designed is to ensure participant's have choice and control and this includes choosing the Plan Manager that is right for you! If your current Plan Manager is not meeting your expectations you have a right to engage someone that will. This change can be made at any time throughout the duration of your current plan. At Click Plan Management we make this process easy, just contact our friendly team and let them know you wish to use our service. We will make contact with your existing Plan Manager and arrange the change for you. We will work together with them to ensure there is no disruption to your services and that the transition is done smoothly. We will also make contact with your current providers and advise them of the change so they can update their systems accordingly. This is a very easy and smooth transition process, all you need to do is let us know that you wish to choose Click as your Plan Manager.

The main difference between unregistered and registered providers is that only registered providers can claim their invoices with the NDIS directly. Unregistered providers will send their invoices to you to pay or your Plan Manager. Yourself or your plan manager will then claim the funds directly from the NDIS portal.

Further the The NDIS Commission manages the registration and quality assurance of registered NDIS providers, but all providers both registered and non-registered must comply with the NDIS Code of Conduct.

Yes, most definitely!

When you have your funds plan managed this gives you the flexibility to use Registered and also Non-Registered providers. These providers are not able to invoice you higher though than the stated value of the support as per the NDIS Price Catalogue. This is something we ensure on your behalf and monitor for you. This also gives you flexibility to make your own choices as to who supports you.

At Click Plan Management we endeavour to pay accounts within 2-5 business days from approval of invoice. It is important that you provide prompt approval of invoices in order for us to process your invoices efficiently and in a timely manner. In order to speed this process up we provide you with an app for your smart device that gives you the ability to approve invoices in real time. Information to access this app is provided when joining our service.

Your LAC or the NDIA can explain how to request changes to your plan and can also put you in touch with advocates who can help you with these processes.

If you have asked for a review, you can continue to use your plan while you wait for the decision.

Change in circumstances

If your personal circumstances change significantly and this affects the supports you need from the NDIS, you can request a plan review at any time by completing the change of circumstances form.

Internal review of a decision

If you are unhappy with a decision about the funding in your plan you can request a review of the plan decision.

Administrative Appeals Tribunal

If you're unhappy with your internal review you can apply for a review by the Administrative Appeals Tribunal (AAT) , which exists outside the NDIA.

You can’t ask the AAT to review a decision by the NDIA before there has been an internal review by the NDIA.

NDIS Appeals

NDIS Appeals has been set up by the Department of Social Services to ensure that all people with disability, and other people affected by reviewable decisions of the NDIA, have access to support when seeking review of those decisions in the Administrative Appeals Tribunal (AAT).

There are two types of supports available via NDIS Appeals:

access to a skilled disability advocate who acts as a support person, and

access to funding for legal services, where a case raises complex or novel legal issues.

Support Persons are National Disability Advocacy Program (NDAP) disability advocates.

Yes!

1. So long as your expenses/spending are in line with your NDIS plan and show that they are achieving the goals identified in your plan
2. In some instances we need to seek approval by the NDIS if some expenses will be approved prior to paying any form of reimbursement
3. We always suggest to seek confirmation prior to spending to ensure they will in fact be covered by your NDIS funding guidelines.
4. In order to receive reimbursement you must provide a copy of a the tax invoice for services and receipt of payment.
5. In order for us to provide reimbursement we require you to provide your bank account details to Click Plan Management for secure storage on our system.

We have an electronic form that you can complete for your convenience, just click on the link below.
(Please be assured that the information entered is secure and will be handled within the guidelines of our privacy policy)

Bank Account Notification Form

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To find NDIS registered providers you can search the Provider Finder on the myplace portal. You might want to research providers on the internet, check reviews, get advice from friends or family and speak with different providers either face-to-face or over the phone before you agree to work with them.

Below is a list of information that must be included on your invoice to the participant. If you require further clarification please follow the For Providers menu

1. Company Name

2. ABN

3. Address of supplier

4. Email of Supplier

5. Bank Account Details for payment to be made to

6. Item number you are billing against

7. Unit price for this item that you are billing

8. Clear description of the services provided

9. Must include dates that the services were delivered

Provider Invoice Template.pdf

You can send your invoices to the following email address. This is a dedicated email account for receipt of invoices only which ensures prompt processing of invoices that we receive!

invoices@clickplanmanagement.com.au